Saturday, April 2, 2011

Update: Kroger Coupon Policy - revised coupon policy to give OVERAGE and MONEY BACK on coupons 4/1/11 via Playa: Coupon Contessa

Update: Kroger Coupon Policy 4/1/11

This is an email I received today from the Kroger Company. I am very glad to see the revised coupon policy to give overage on coupons and money back. The email also answers the question of what areas will be affected by the discontinuation of the double/triple coupon policy. See if your Houston Area Kroger is listed below.

Thanks to all who have voiced their concerns and opinions about the discontinuance of the double/triple program. We hear you and appreciate your candid feedback and suggestions. launching on Wednesday, April 13, 2011 will ultimately help a greater number of shoppers save money coupled with our continued investment in lowering more everyday prices. I will provide details about the new savings program to share with your readers next Friday, April 8, 2011.

The discontinuance of the double/triple program only applies to 104 store locations in the Greater Houston market.

It does not apply to Bryan-College Station, Dallas-Fort Worth, East Texas or Louisiana.

As a company, we put much thought into this decision and feel that the new savings program The listing below indicates where those stores are located.

*You may be interested in knowing that as part of the revised coupon policy, if a manufacturer coupon exceeds the price of the item, the excess will be applied to the basket purchase. If the excess is greater than the amount due on the total order after the coupons are redeemed, the excess will be given in cash.

The attached policy and FAQs will address many questions you and your readers may have. We encourage you to post the documents on your site.

We look forward to your continued patronage and personally working with you through this transitional period to help you continue to save money at Kroger.

I hope you and your family have a great weekend.
City Listing:












Hedwig Village





La Porte

League City


Missouri City









Sugar Land

Texas City

The Woodlands



K. Howard
Public Relations Manager, Southwest Division


  1. I'm so irritated with Kroger right now. The new coupon policy is so cluttered with rules, it's difficult for ANYONE to understand what's allowed, much less remember in the store or at the register. The poor cashiers! How are they going to keep up with all the stipulations? And the overage clause doesn't impress me at ALL, especially since Walmart gave it to us first, and Kroger's prices are usually so high that overage is unlikely anyway -- and ESPECIALLY since they no longer double/triple or accept an IP coupon for more than 75% of the value. So we won't be getting any overage with an IP -- we can't even use it if it makes the item FREE.

    I've written emails (no response) and left messages on Kroger's facebook page (no response) and joined the Kroger Couponers group on facebook. I seriously hope they change their mind.

  2. When I went to Kroger last week two cashiers were singing I can't want to April 13.... They fail to realize no customers no job... Let's see which store will welcome Krogers x customers.

  3. This is such BS I will def not be returning to Krogers anytime soon, and your right no customers no jobs.. Guess ill be doning my shopping between HEB and Wal-Mart, while im looking for a more better store to shop at, I think ill look into Randalls, it may be a bit of a drive by im sure it will be worth it.

  4. @anonymous, Hopefully, the new Randalls at Westheimer/Gessner will welcome X-Kroger Couponers. There was a Grand Opening Sign Up. This new Randalls has gas pumps too. So maybe they will offer some gas incentives.